Do you have a mailing list I can join?
Yes, we do, signing up to our mailing list is the best way to be kept up-to-date with new releases, events and exhibitions. To do this please enter your email address in the mailing list subscription form located in the mailing list page and footer of the website. If you are placing an order with us, you can also opt to sign up to our mailing list during the checkout process.
How else can I keep up to date with Lazarides?
Do you have a gallery/shop I can visit to buy your prints?
To buy Banksy prints you can simply visit our Banksy Print Gallery, located at 22 Upper Ground, London, SE1 9PD or visit our website. All prints are available on to buy directly on our website under the "Shop" tab.
How do I place an order?
If you would like to place an order, simply click the "Buy" button which appears at the bottom of each print and the item will be added to your virtual shopping basket. You can view the items in your shopping basket at any time by clicking on the basket link in the top right corner of the website.
Once you have finished browsing the website and would like to pay for your order, you can review your shopping basket (as above). At this stage, you will be able to select your country, and your shipping will be automatically calculated. Once you are happy please click the red proceed to checkout button to be taken to our secure checkout.
Who are Stripe and what do they do?
Stripe are an accredited payment service provider. They handle your credit card transaction in a highly secure environment.
Why has my card been refused?
If you receive the message "Authorisation on that payment type has been declined by the bank" your card has been declined by your card issuer. Lazarides Ltd nor Sage Pay generate this message, and you will need to contact your card issuer to find out why your card has been refused. You should check you have entered the following correctly:
- Expiry Date
- Valid from Date
- Issue Number
Your card issuer may inform you that they have authorised the payment, but are awaiting an authorisation code from the merchant. This is known as a referral and cannot be authorised for online payments. In this case, you should try your card again or use a different card.
I am getting an invalid card number or invalid card type message?
You should check that you are entering the card number without any spaces. Maestro cards may have a card number printed on them which is only an 8-digit number. Sage Pay require the long number across the center of the card.
What methods of payment do you accept?
We accept most major credit and debit cards.
Can I order over the telephone?
Yes, please feel free to call us on +44 (0) 208 305 0801.
How will I know if you have received my order?
You will receive an order confirmation email from us once your order has been processed successfully. When your order has been shipped, you will also receive an email to let you know the order is on its way. Please allow up to 28 days for delivery.
Can I add items to existing orders?
If your order hasn't been despatched, please get in touch with customer support and we will do our best to amend your order before it is despatched. If your order has already been despatched you will need to place a new order for any additional items.
Can I cancel an order once it has been placed?
If you change your mind and want to cancel your order, please let us know as soon as possible by contacting customer support. It is important that you let us know as quickly as possible. If you notify us and request a cancellation before your order is shipped, we will gladly process a full refund.
If you request to cancel your order after it has been despatched we will be unable to process a refund until the item(s) has been returned to us. Once returned to us we will process a refund for the cost of the item(s), but we will not be able to refund the postage and packaging costs paid.
Will a receipt be included with my order?
We do not include a hard copy of your receipt in your package. This will be emailed to you soon after your order has been processed.
Can you combine shipping costs?
We can combine shipping costs on certain items, depending on their size and packing specifications. Please get in touch with customer support before placing your order.
Do you ship internationally?
Yes, we are happy to ship orders internationally. The cost of shipping will be calculated based on the weight, size, value of the item(s) and your delivery location.
Can I collect my order from one of your galleries?
Unfortunately no, we don't offer the option to collect your order from one of our galleries.
What should I do if I have not received my order after 28 days?
If you have not received your order after 28 days please get in touch with customer support and we will look into this for you.
How are products packaged?
We take great pride in the prints we make in our studio, it is very important to us that your order arrives in perfect condition either rolled or flat-packed depending on the item.
What is your returns policy for online sales?
Please see our returns policy for full details.